Refund Policy

Customers

Customers pay nothing to TRADIEMATCH. You only pay the tradie, at the price they quote you. There is nothing for us to refund.

Tradies — automatic refunds

We refund the lead fee automatically in these cases:

• Wrong number / disconnected: the customer's phone is not reachable at all within 24 hours.
• Duplicate job: the same customer posted the same job twice within 48 hours and you bought both slots.
• Out-of-scope: the actual job is a different trade (e.g. posted as plumbing but is actually electrical).
• Job cancelled before contact: the customer cancelled the job before you had any chance to make contact.

Tradies — reviewed refunds

You can raise a refund request within 7 days for:

• Customer is uncontactable after 3 documented attempts across 48 hours.
• Job description was materially misleading (e.g. "small leak" turns out to be a full repipe with no intent to book).
• Customer is verbally abusive or unsafe.

Requests are reviewed by a human, typically within 3 business days. Approved refunds are returned to your original payment method.

What is not refundable

• You quoted and the customer chose a different tradie. (This is normal competition — 2 and 3-quote tiers are designed for it.)
• You were slow to make contact and the customer went elsewhere.
• Your quote was above the customer's budget.

Chargebacks

Please contact us before opening a chargeback with your bank. Filing a chargeback for a refund we would have granted anyway may result in your account being suspended.

Contact

TRADIEMATCH is operated by TRADIEMATCH APP (Perth, WA). Refund enquiries: support@tradiematchapp.com.au.